Terms of Service

These terms apply to purchases and website use for The Pet Loft Limited. They are written for a premium pet supplies ecommerce experience and should be reviewed alongside your local legal requirements before launch.

• By accessing this website or placing an order, you agree to use the website lawfully and to provide accurate order, delivery, and contact information.
• Product descriptions are provided for general shopping guidance. Colors, sizes, and packaging may vary slightly due to production updates or screen settings.
• The Pet Loft Limited may refuse or cancel orders where payment cannot be verified, shipping information is incomplete, products are unavailable, or suspicious activity is detected.
• Customers are responsible for confirming that products are suitable for their pet’s size, age, chewing habits, sensitivities, and household environment.
• Wellness products are not medicines and are not intended to diagnose, treat, cure, or prevent disease. Veterinary guidance should be sought for health concerns.

If you have questions about an order or policy, contact support@thepetloft.com during business hours.