Shipping Policy

These terms apply to purchases and website use for The Pet Loft Limited. They are written for a premium pet supplies ecommerce experience and should be reviewed alongside your local legal requirements before launch.

• Orders are normally processed within 1–3 business days, excluding weekends, public holidays, and periods of unusually high order volume.
• Tracking information will be provided when available. Delivery timelines depend on destination, carrier performance, customs clearance, and local delivery conditions.
• International customers are responsible for any customs duties, import taxes, brokerage charges, or local compliance requirements that may apply after shipment.
• Some oversized, fragile, or restricted products may require special shipping arrangements or may not be available for every destination.
• Please review your shipping address carefully before placing an order. The Pet Loft Limited is not responsible for delays caused by incomplete or incorrect delivery information.

If you have questions about an order or policy, contact support@thepetloft.com during business hours.